Wholesale Program - Frequently Asked Questions

Thank you for your interest in partnering with Addorar! Below you'll find answers to the most common questions about our wholesale trade program. If you don't see your question answered here, please don't hesitate to contact us.

Getting Started

Who can apply for a wholesale account?

Our wholesale program is open to interior designers, decorators, boutique retailers, home decor stores, hospitality businesses (hotels, restaurants, lounges), e-commerce retailers, and other businesses that sell home furnishings. We're looking for partners who appreciate authentic craftsmanship and premium quality.

How do I apply for a wholesale account?

Contact us with information about your business including your business name, type (retailer, designer, etc.), location, website or social media, and how you plan to sell our products. We'll review your application and respond within 2-3 business days with our wholesale catalog and pricing.

Is there an approval process?

Yes, we review all wholesale applications to ensure our products align with your business and customer base. We're looking for partners who value authentic Moroccan craftsmanship and premium quality home decor.

Ordering & Pricing

What is the minimum order quantity?

Our minimum initial order is 10 pieces. Reorder minimums may be lower for established accounts. We're flexible and happy to discuss options that work for your business.

What are your wholesale prices?

Wholesale pricing is provided upon approval of your wholesale application. We offer tiered pricing based on order volume, with better rates for larger orders and established partners.

Do you offer volume discounts?

Yes! We have a tiered pricing structure that rewards larger orders. The more you order, the better your pricing. Contact us for specific volume discount details.

What payment methods do you accept?

We accept bank transfers, credit cards, and can discuss NET 30 payment terms for established wholesale accounts with good payment history.

Do you require a deposit?

For first-time orders, we typically require 50% deposit with the balance due before shipping. Established accounts may qualify for different payment terms.

Products & Customization

What products are available for wholesale?

Our wholesale catalog includes our full range of handcrafted Moroccan leather ottomans:

• Arch Design Collection - Classic Moroccan arch patterns in various colors
• Zellige Mosaic Collection - Intricate geometric tile-inspired designs
• Traditional Collection - Timeless patterns with rich textured leather
• Pumpkin Design Collection - Unique rounded silhouettes

Available in multiple shapes (round, square, rectangular) and sizes.

Can I order custom colors or sizes?

For larger orders, we can discuss custom color options. Our artisans work with natural leather dyes and can create custom tones. Custom sizes may also be possible depending on the design. Minimum quantities apply for custom orders.

Are all ottomans handmade?

Yes! Every ottoman is handcrafted by skilled artisans in Marrakech using traditional techniques passed down through generations. Each piece is made from full-grain vegetable-tanned goat leather with hand-stitched embroidery.

Do the ottomans come stuffed/filled?

[Specify whether ottomans are shipped filled or unstuffed - e.g., "Ottomans are shipped unstuffed to reduce shipping costs. We provide filling instructions, or they can be filled with recycled textiles, foam, or polyfill."]

Shipping & Fulfillment

What are the lead times?

Because each ottoman is handcrafted to order, typical lead times are 4-6 weeks] from order confirmation. Rush orders may be available for an additional fee depending on our production schedule.

How much does shipping cost?

Shipping costs vary based on order size, weight, and destination. We work with reliable logistics partners to provide competitive shipping rates. We'll provide a shipping quote with your order confirmation.

Do you ship internationally?

Yes! We ship worldwide. International shipping times and costs vary by destination. Customers are responsible for any customs duties, taxes, or import fees in their country.

How are the ottomans packaged?

Each ottoman is carefully wrapped and packaged to ensure safe transit. We use protective materials and sturdy boxes designed for international shipping.

What if items arrive damaged?

While rare, if any items arrive damaged, please contact us within 48 hours with photos. We'll work with you to resolve the issue through replacement or credit.

Returns & Policies

What is your return policy for wholesale orders?

Due to the handcrafted nature of our products, wholesale orders are generally final sale. However, we stand behind our quality. If there are defects or quality issues, we'll work with you to make it right.

Can I return items that don't sell?

We don't accept returns on items that simply don't sell. We recommend starting with smaller orders to test the market, then scaling up as you understand your customers' preferences.

Do you offer exchanges?

Exchanges may be possible on a case-by-case basis for defective items or if there was an error in your order. Contact us to discuss.

Marketing & Support

Do you provide product images and descriptions?

Yes! Approved wholesale partners receive access to high-quality product photography, detailed descriptions, dimensions, and care instructions to help you market our ottomans effectively.

Can I use your images on my website and social media?

Absolutely! We provide professional product images specifically for wholesale partners to use in their marketing, websites, and social media. We only ask that you credit Moroccan Ottomans when appropriate.

Do you offer dropshipping?

We don't currently offer dropshipping. All wholesale orders are shipped to your business location.

Can you provide samples?

We may be able to provide samples at wholesale pricing plus shipping for serious wholesale inquiries. Contact us to discuss your needs.

Product Care & Information

How should customers care for the leather ottomans?

Our full-grain leather develops a beautiful patina over time. We recommend occasional conditioning with leather cream, keeping away from direct sunlight and heat sources, and spot cleaning with a damp cloth. Detailed care instructions are provided with each order.

Are the ottomans suitable for commercial/high-traffic use?

Yes! Our ottomans are made with premium full-grain leather and traditional hand-stitching techniques that ensure durability. They're perfect for hospitality settings, commercial spaces, and high-traffic areas.

What makes your ottomans different from mass-produced alternatives?

Every ottoman is handcrafted by skilled artisans in Marrakech using century-old techniques. We use only full-grain vegetable-tanned leather, natural dyes, and hand-embroidered details. Each piece is unique with its own character - functional art, not mass-produced furniture.

Still Have Questions?

We're here to help! If you have additional questions about our wholesale program, products, or ordering process, please contact us. We look forward to partnering with you to bring authentic Moroccan craftsmanship to your customers.

Ready to get started? Learn more about our wholesale program or contact us to apply today.